If you have any issues with your device, please feel free to contact our support center, and we will promptly arrange for relevant personnel to assist you.

The company has established a central spare parts warehouse and technical support center to promptly respond to the client's spare parts service requests. This center can provide comprehensive spare parts support services, including hardware replacement, spare parts delivery, and software upgrades.

Emergency on-site maintenance service is in progress. We will organize a team of technical experts to provide paid on-site services as needed. The maintenance support center is equipped with communication devices, laptops, necessary tools, and instruments. The center's technical support engineers can arrive on-site within a short time to assist users. Additionally, the support center has a spare parts inventory, on-site paid services can be provided as needed.

After receiving the user's service request, diagnose and analyze the fault or issue, then assist in resolving it. When phone support cannot solve the equipment problem, or during phone technical support, remote support services are provided as needed with user consent. During remote technical support, conduct remote fault diagnosis for the faulty equipment via the network and propose solutions. Remote fault diagnosis can significantly reduce the repair time of faulty equipment.